Things You Need to Know
Discover answers to cleaning questions and tips for a pristine home with our essential guide.
Our pricing is straightforward and based on the type of service requested. For regular domestic services, we charge $48.00 per hour. If you prefer our A Plus Crew to use their own environmentally friendly equipment and products, the rate is $50.00 per hour.
Our pricing is straightforward and transparent. However, there may be additional charges if you request specialised cleaning products, deep cleaning services, or specific requests outside the scope of regular services. We will let you know well in advance if there are any extra charges.
You pay our A Plus Crew upon completion of the service.
We offer professional and reliable domestic services for your home or office, including but not limited to cleaning. Our team of experienced professionals is dedicated to providing top-notch service and ensuring your satisfaction. In addition to our exceptional cleaning services, we also offer a range of other domestic tasks such as unpacking boxes, ironing, and various household chores.
A Plus Pro Solutions is here to make your life easier and more convenient with services including:
Absolutely. We understand that every client has unique preferences and requirements. A Plus Crew will work with you to create a customised plan tailored to your needs, whether it’s cleaning, unpacking boxes, ironing, grocery shopping, home organisation, laundry and linen services, meal preparation, or party assistance.
For cleaning services, A Plus Crew bring their own high-quality cleaning supplies and equipment to ensure consistent and effective cleaning. If you prefer to use your own products, please let us know in advance. For other services such as meal preparation and laundry, we use the client’s supplies and equipment.
You can schedule a service through our online booking system. If this is not possible, you can also schedule a job by contacting our customer service team via phone (1800 1 APLUS (1800 127 587)) or email (bookings@aplusprosolutions.com.au). We recommend booking in advance to ensure availability.
While we strive to accommodate last-minute requests, we recommend booking in advance to ensure availability. However, we do offer emergency services for urgent situations, subject to additional fees and minimum charges.
We have a rigorous screening and training process for all our A Plus Crew. They undergo background checks, reference verifications, and comprehensive training to ensure they meet our high standards of professionalism and expertise.
Certainly. If you have a preference for a particular professional or team, please let us know, and we will do our best to accommodate your request, subject to availability. Additionally, you can choose whether you prefer one or two cleaners. For instance, if you book a 3-hour job, we can send two cleaners for one and a half hours at the same price as one cleaner for three hours.
You can communicate directly with our A Plus Crew assigned to your property or through our customer service team. We encourage open communication to ensure your preferences and expectations are clearly understood.
Yes, all our A Plus Crew are insured for your peace of mind. This protects you and your property in case of any accidents or incidents during the service process.
We understand that sometimes a change in professional may be desired for various reasons. If you wish to request a different A Plus Crew, please contact our customer service team 1800 1 APLUS (1800 127 587), and we will do our best to accommodate your request as soon as possible. We value your satisfaction and strive to provide you with an A Plus Crew who meets your needs and preferences.
You can schedule a service through our online booking system. If this is not possible, you can also schedule a job by contacting our customer service team via phone (1800 1 APLUS (1800 127 587)) or email (bookings@aplusprosolutions.com.au). We recommend booking in advance to ensure availability.
Our office operating hours are Monday to Friday from 8:30 am to 5:00 pm. For our services, we offer flexible scheduling options to accommodate your needs, including weekends and evenings.
Yes, we offer recurring services on a weekly or fortnightly basis. This option provides convenience and consistency for our clients who require regular cleaning, grocery shopping, home organisation, or any other domestic services.
We recommend booking at least a week in advance for regular services and two to three weeks in advance for larger or specialised projects. However, we will do our best to accommodate shorter notice requests, subject to availability.
Yes, you can cancel or reschedule a service, but we kindly request that you provide us with at least 48 hours' notice to avoid any cancellation fees or charges.
Customer satisfaction is our top priority. We have a dedicated customer service team to address any concerns or feedback you may have. Additionally, our A Plus Crew are trained to follow a comprehensive checklist and maintain open communication with clients throughout the service process.
If you are not completely satisfied with our services, please contact our customer service team immediately team via phone (1800 1 APLUS (1800 127 587)) or email (customer.service@aplusprosolutions.com.au). We will work diligently to address your concerns and make it right.
Yes, we stand behind the quality of our work and offer a satisfaction guarantee. If you are not completely satisfied with our services, please let us know.
We value your feedback as it helps us continuously improve our services. You can provide feedback directly to our customer service team or through our online review platform. We appreciate both positive and constructive feedback to enhance our services. Google Review
Yes, in addition to cleaning, we also offer unpacking boxes, ironing, grocery shopping, home organisation, laundry and ironing, meal preparation, and party assistance. Please inquire with our team about any specific needs you may have.
Certainly. We encourage open communication with our clients to understand their specific needs and preferences. Please feel free to provide instructions or highlight areas that require special attention during the service process.